Roku troubleshooting setup

First, however, you have to make sure that you get the connection settings just right. Like most problems, the root cause probably lies with your Wi-Fi connection, so here are some solutions:.

Modern Wi-Fi routers often come with two different networks — a 2. You should make sure that both your phone and streaming device are connected to the same network, just in case. The two networks should talk to each other, but sometimes it helps to be extra careful.

See also: Can you use Roku to watch Disney Plus? If none of the above tricks have worked, it might be time to replace your streaming device. Luckily, we have plenty of favorites to recommend, so give them a try!

Roku not working? Common Roku problems and how to fix them Roku streaming devices don't always work smoothly, but it's no reason to panic. Try a few of our handy tricks. By Ryan Haines. How to update, restart, or reset your Roku. Update your Roku Most Roku updates are meant to happen automatically in the background, but nobody is perfect. Scroll until you reach the Settings cog.

Select System settings. Choose the System Update option. Press Check Now to search for updates manually. If an update is available, your Roku should begin the process automatically. Do not interrupt it while the update installs. Restart with remote Press the Home button on your remote control.

Select the Settings cog. Choose the System settings option. Click on System Restart. Use the directional arrows to highlight the Restart button and confirm with OK. Restart when frozen Press the Home button five times. Select the Up arrow once. Tap the Rewind button twice. Press the Fast Forward button twice. Reset your Roku The factory reset is the most extreme way to fix most Roku problems. Enter the Settings menu.

Click on Advanced system settings. Choose Factory reset. Select Factory reset everything and follow the prompts. Roku hardware problems. See also: The best power surge protectors to keep your tech safe Roku remote control problems. It keeps saying put a Code in, when I do, it says wrong email or password. Hi, that is strange. I suggest you contact Roku support through the link below. After doing all the obvious things. Went online!! I could pay The other tv was working fine. Bad English with tech.

Refused to pay. My Roku about once a week all of them in the house will not connect to WiFi even though my echo shows all work. Thank you! Thank You! Thank You!!! Could not figure out why the remote worked one day and not the next. Precise and easy to understand Directions oxoxox. Audio control no longer works from remote. When we press the volume side key , we see a logo in top right corner of TV showing a speaker inside of a circle with I guess my horrible problems with volume reduced drasticslly are caused by my Roku television set.

The difficult time getting help, which requires a graduate degree, is making Roku a bad brand. Could it be the remote? I think it would be a good idea to contact Roku support through the link below. Tv screen black but audio works , red light on and after reset it blinks several times then stays red when tv is off.

My HDMI. My Roku has a strange voice that reads everything before any program starts even at startup. I tried to get rid of it but nothing helps. Can you help. Audio Guide reads on-screen text for those that are visually impaired. My tv went black while watching a movie. The red light stayed on we could not turn power on or off. What would cause this to happen. Do you have a Roku TV or Roku device?

If you have a Roku device, a solid red light indicates that it is overheating and you should find a cooler location for it. A flashing red light indicates low power, so if it is plugged into a USB port, try a new USB port or plug it into a wall outlet with the adapter.

Hope that helps. The white light just indicates that your Roku is on. Have you checked the connections, etc? If you have the wrong remote you can purchase a replacement. My screen is black. If I look up closer I can see everything. I tried changing the brightness thinking that maybe one of my cats walked on the remote and changed something.

I bought it only 2 years ago. After a little digging, I came across a few people with the same issue. It sounds like your TV needs a hard reset. Turn your TV off and unplug it for at least five minutes. Then, plug it back in, turn it on and it should be back to normal. Hope that helps and please let us know the outcome! Donna, If after doing the suggested hard reset on your TCL TV and is still does not correct the problem it is almost certainly the power board also called video board in the TV.

Anybody who can use a screwdriver can fix it. Video board can be bought on Amazon. My internet service is strong. Is there any way to adapt this 32S model to use ethernet? I can understand how annoying that must be. You could invest in a newer Roku device — not the whole TV.

That way, you can watch all your favorite Roku content on the new device, but keep your old TV. It really depends on how much you want to spend, though. You can read our Roku with Ethernet piece for more information. Hope that helps! I think it would be best to contact Roku support through the link below. Just bought a new Roku Express and the remote does not have a power button or volume buttons. I unplugged everything to turn it on and off. How do you operate the volume and power without buttons?

The Roku Express comes with a standard IR infrared remote. I have alway watched spectrum from my Roku. Roku Player Support. Roku Legacy Products. Latest Posts. Recent activity Solved Top kudoed Post a topic. Auto-launch app? Latest reply by renojim 3m ago. Local Fox channel advertises it is available on Roku but I am unable to find it anywhere.

Latest reply by renojim 5m ago. Latest reply by renojim 6m ago. Latest reply by Seafarer1 9m ago. Latest reply by renojim 11m ago. White bright screen. Latest reply by renojim 13m ago.